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Frequently
Asked Questions

  • What determines the Terminal Handling Charges at SAL?

    Charges at SAL are determined based on the chargeable weight applicable to each Airwaybill (both master and house). Minimum charges are established, subject to potential increases if additional work or expenses are incurred. The outlined charges are applicable to each air waybill, whether master or house, and also apply in instances where consignments are divided for entry purposes.

    For import shipments, a thorough check may be conducted based on weight or volume. In the event of any discrepancies discovered during this process, charges may be adjusted accordingly to reflect the accurate and appropriate cost associated with the shipment. This meticulous approach ensures transparency and fairness in our pricing structure.

    JED Courier Tariff

    At SAL, our JED Courier Tariff is designed to provide clarity and fairness in our pricing. Charges are meticulously calculated based on the chargeable weight associated with each Airwaybill, encompassing both master and house waybills. Additionally, minimum charges are set, and these may be subject to increases if additional work or expenses are incurred during the shipping process. The following charges are applicable to each air waybill, whether it be a master or house waybill. This structure remains consistent even in cases where consignments are divided for entry purposes. Import shipments undergo a thorough check, considering both weight and volume. In instances where any discrepancies are identified during this examination, charges may be adjusted accordingly. This approach ensures that our tariff structure is not only transparent but also adaptable to the specific characteristics of each shipment. 

     

    MED & ELQ Courier Tariff

    At SAL, our MED & ELQ Courier Tariff is designed to provide clarity and fairness in our pricing. Charges are meticulously calculated based on the chargeable weight associated with each Airwaybill, encompassing both master and house waybills. Additionally, minimum charges are set, and these may be subject to increases if additional work or expenses are incurred during the shipping process. The following charges are applicable to each air waybill, whether it be a master or house waybill. This structure remains consistent even in cases where consignments are divided for entry purposes. Import shipments undergo a thorough check, considering both weight and volume. In instances where any discrepancies are identified during this examination, charges may be adjusted accordingly. This approach ensures that our tariff structure is not only transparent but also adaptable to the specific characteristics of each shipment.

  • What types of animals are restricted for transport into KSA?

    According to the IATA Live Animals Regulations (LAR), the following types of animals are generally restricted for transport into Saudi Arabia (KSA):

    • Primates, including monkeys, apes, and prosimians.
    • Venomous Snakes and Reptiles
    • Invasive Species: Animals classified as invasive species or those that pose a threat to local ecosystems.
    • Endangered Species: Animals protected under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) may be subject to strict regulations and require special permits for importation.
    • Exotic or Non-Native Animals: that are not commonly found in Saudi Arabia may be subject to restrictions or additional documentation requirements.
    • Animals with Special Handling or Care Needs: Animals that require specific handling, care, or environmental conditions that cannot be adequately provided during transport may be restricted.

    It's important to note that these restrictions may vary, and the final authority lies with the Saudi Arabian Ministry of Environment, Water, and Agriculture or the relevant governmental department responsible for animal importation. Therefore, it is crucial to consult with the appropriate authorities or seek professional guidance to obtain accurate and up-to-date information on the specific restrictions for transporting animals into Saudi Arabia.

  • What is a suitable kennel, cage, or crate to transport my pet? How do I know if the dimensions are appropriate?

    For the safety and welfare of your pets, containers used to transport live animals must be compliant with the IATA (International Air Transport Association) Live Animals Regulations (LAR).
  • Can food be attached to pet kennel?

    Customers should provide food suitable for the animals. The food must be attached to the container. Feeding instructions (if applicable) must also be provided at the time of acceptance.
  • How many cats and dogs can be carried per kennel?

    A maximum of two adult animals of comparable size of up to 14 kgs each, that are compatible, may be shipped in the same container.
  • Will my pet be fed during its overnight stay?

    SAL operates a dedicated area for live animals, and food will be provided if it has been attached to the crate/kennel along with their feeding instructions.
  • What documents are required for transporting animals as cargo?

    Requirements vary depending on the animal, routing, and applicable regulatory or procedural requirements. Usual documentation packs include air waybills, export/import permits, shipper’s certificates, health certificates, and CITES permits (if applicable).
  • What is a Dangerous Goods Transport Document?

    An official document that the shipper completes provides information on the dangerous goods due to be transported. It is a signed declaration that those goods have been fully and accurately described by their proper shipping names and UN numbers (if assigned) and that they are correctly classified, packed, marked, labeled, and in a proper condition for transport. This Shipper's Declaration for Dangerous Goods (DGD) must accompany the shipment, considering that it is the shipper's responsibility to complete the shipper's declaration from IATA.
  • What is a Proper Shipping Name?

    This is the listed name to be used in all shipping documents, notifications, and where applicable on packaging, to describe a particular article or substance.
  • What is a UN Number?

    A four-digit number assigned by the United Nations Committee of Experts (UNCOE) on the Transport of Dangerous Goods, identifying a substance or a particular group of substances. (The prefix code must always be used in conjunction with these numbers).
  • What is an Acceptance Checklist?

    A document used to verify that the documentation, type of packaging, quantity limitation, marks, labelling, segregation requirements, and package integrity all meet the mandatory IATA DG regulations and all other relevant requirements (See IATA DGR 9.1.3 for further details). Considering that it is the operator's responsibility to ensure that the acceptance checklist is completed by the GHA or GSA.
  • Can I select only DGR and continue the booking?

    It is mandatory to apply a Dangerous Goods Special Handling Code and attach the necessary document to proceed to submiting the booking.
  • Can I make bookings online?

    Yes, SAL Online Services provides 24/7 online booking service, allowing you to create, amend and/or cancel shipment bookings at your convenience. Shipments must be booked using air waybills (AWB) issued by Qatar Airways Cargo.
  • Can I change the details of an already booked shipment?

    Yes, you can make changes to your online bookings. However, it may take up to 24 hours for the changes to be confirmed.
  • How do I know if my booking is being accepted?

    You will receive instant confirmation if your booking is confirmed. If your booking shows an unconfirmed status, this means your shipment booking is being processed. You can contact your local reservation team for more details.
  • Is SAL in compliance with Good Distribution Practice (WHO GDP) guidelines?

    Yes, SAL strictly adheres to Good Distribution Practice (WHO GDP) guidelines for the handling and transportation of pharmaceutical products in our main stations JED, RUH, and DMM.
  • What specialized ground handling services does SAL provide for pharmaceutical shipments?

    SAL specializes in providing ground handling services for pharmaceutical shipments, we offer temperature-controlled storage facilities, specialized equipment, trained personnel, and cold chain value-added services to ensure the integrity and quality of these sensitive shipments.
     
  • Do I have to request a cool dolly for pharma shipments?

    Cool dollies for imported pharma shipments are mandatory in Saudi Arabia by SFDA.
  • How does SAL ensure the required temperature conditions for pharmaceutical shipments?

    SAL utilizes state-of-the-art refrigerated storage facilities and other mobile cold units at the ramp to maintain precise temperature conditions for pharmaceutical shipments. Our equipment and infrastructure are designed to meet the IATA and WHO GDP standards, ensuring product stability and integrity.
  • What is SAL cold storage temperature ranges?

    SAL has all the IATA-required temperature storage facilities for pharma and perishables, including:

    1. Cold Storage: COL, refrigerated storage areas to maintain temperatures between +2°C to +8°C.
    2. Controlled Room Temperature (CRT) Storage: Storage areas maintained within the range of 15°C to 25°C.
    3. Frozen Storage: Freezer facilities where temperatures are maintained below -10C° to -20C°.
  • What's Fresh Plus?

    Fresh Plus is a service that aims to provide an expedited inbound handling process that reduces lead time from 3 hours to 90 minutes, from ATA to DLV, upon customer's request, to secure high-quality products while keeping them fresh and safe.
  • Why is it beneficial to use Fresh Plus?

    Fresh Plus is a service that will assure and maintain your product’s quality and freshness, by controlling your shipment temperature under high ambient temperatures to extend your product shelf life and reduce spoilage and losses.
  • Will pre-alerts be sent for Fresh Plus shipments?

    Pre-alerts is required for Fresh Plus shipments in order to preserve its quality.
  • What is the requirement for transporting human remains from KSA?

    • Death Certificate (From Supreme Council of Health)
    • Embalming certificate
    • Criminal Evidence and Information Department Clearance (MOl)
    • Original Passport of the deceased
    • Passenger ticket if the deceased will be accompanied.
    • No Objection Certificate from the concerned embassy.

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