Team SAL & Culture

A Workforce Enabling Operational Performance

At SAL, our people are the foundation of everything we deliver. The reliability of our operations, the quality of our service, and the discipline with which we execute each day are anchored in the commitment and capability of Team SAL. As the company grows and takes on a larger role in supporting the Kingdom’s logistics ambitions, our people remain the constant that enables progress.

Workforce Profile and Capability

SAL employs 1,000 people deployed across operations, technical, supervisory, and specialist roles supporting our cargo handling, logistics, and zones divisions. The workforce comprises operational, technical, supervisory and specialist roles supporting air cargo handling, logistics services, and infrastructure development.

These indicators reflect SAL’s focus on workforce stability, national talent development and operational continuity.

SAL Academy

SAL Academy plays a central role in building and sustaining operational capability. The Academy provides structured training, certification and continuous development programs across aviation, logistics, and safety.

In 2025, we continued to invest in capability at scale. SAL Academy provided accredited, role-specific development across logistics and aviation, reinforcing the competence needed to operate safely and efficiently in a demanding environment. Training was delivered to:

1,310 SAL employees*

3,454 subcontractor personnel*

506 external trainees, serving 43 key external clients

*Some employees received multiple training sessions throughout the year.

Training programs covered mandatory operational certifications, specialized cargo handling, safety and security, regulatory compliance and leadership development. SAL Academy operates under recognized accreditation frameworks, including CBTA Corporate and Excellence accreditation and ISO 21001 standards, supporting consistency and quality of delivery.

Key training and development indicators

Developed training programs, Aviation: 34

Developed training programs, Logistics: 14

International accreditations achieved: 2

As part of our continued investment in national capability, the Towsal Graduate Development Program provides a structured pathway that supports graduates as they transition from academic study to professional roles in the logistics sector. Through a blend of formal learning and on-the-job rotations, our graduates develop the foundational skills, operational understanding, and workplace readiness required across SAL’s cargo ground handling, logistics, and corporate functions. Our program supports both the sector’s long-term growth and SAL’s future workforce requirements.

Talent Management & Development

In 2025, SAL significantly strengthened its talent engine, delivering measurable progress across learning, leadership development, digital upskilling, and employee engagement supporting both performance today and capability for tomorrow.

Building Skills at Scale

SAL expanded learning access and uplifted organizational capability:

• Training penetration grew from 38.4% to 47.5%
• Certification and compliance rate reached 97%.
• Launched a structured Training Needs Analysis and Cross Functional Training Calendar to institutionalize development planning.
• Launched the E-XPAND newsletter to recognize top digital learners and promote continuous learning.

SAL invested heavily in leadership depth across all organizational levels:

• Completed all leadership pathways including the Executives Programs, Leadership Development Program, Management Accelerate Program, and Talent Accelerate Program.
• Delivered the Great Manager Program, strengthening managerial capability and team effectiveness.

Leadership, Succession, and Engagement

Building leadership depth and succession coverage is essential to sustaining performance as SAL grows. We monitor leadership and talent indicators to ensure continuity in critical roles and support internal mobility across the organization.

We treat leadership and succession as operating disciplines. During the year, we completed company-wide leadership programs (the High Impact Executives’ Program, Leadership Development Program, Management Accelerate Program, and Talent Accelerate Program) strengthening readiness for broader responsibilities and reinforcing capability in priority functions. During each quarter, we continued to invest meaningfully in our people, recognizing that they remain our most important asset and central to sustaining SAL’s performance and future growth.

Quarterly Summary of SAL Team Initiatives & Events for 2025